New to electronic garage doors?
Here are some commonly asked questions, and their answers.
- My door goes down until it is 5-6 inches off the ground, and comes right back up. what's wrong?
- This is a clear sign that your safety eyes are out of alignment and need to be re-aligned.
- My power is out and I need to get my car out of the garage. What do I do?
- You must pull the emergency release cord. This will enable you to use the door manually, and once power has been restored, the opener needs to be re-engaged.
- My opener is making a humming sound and I see white dust. What could be wrong?
- This tells us that the gears are becoming worn and need to be replaced.
- Tell me about your product warranties.
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- CHI – limited lifetime warranty covers chipping, peeling, fading & rusting. excluding physical damage.
- Liftmaster – lifetime warranty on belt and motor, 5 year warranty on the battery back-up, excluding physical damage and acts of nature such as a lightning hit.
- Delaware Overhead Garage Door, LLC – offers a warranty on all parts we replace.
We stand behind our products and our work, and as a family owned and operated business, we understand customer service and a job well done.
Didn't find what you were looking for? Please contact us; we'll be happy to address any questions you may have.